Exercising your right of withdrawal
🧾 How to exercise your right of withdrawal?
The right of withdrawal must be exercised within 14 calendar days from the receipt of your order, in accordance with the provisions of the Consumer Code.
Any request made after this period cannot be taken into account.
To exercise your right of withdrawal, please fill out the form below.
A confirmation of receipt will be sent to you automatically by e-mail. We will process your request as soon as possible and will inform you of the return procedure if applicable.
📦 Return conditions
Products must be returned:
- unused
- complete
- in their original condition and original packaging
Any product that is damaged, incomplete, or used beyond what is necessary to check its nature and characteristics will not be refunded.
Return shipping costs are the responsibility of the customer.
💳 Refund
Refunds are made within a maximum of 14 days from the receipt of your return package.
Maison Fauve may defer the refund until the products are received or proof of shipment is provided.
The refund is made via the same payment method used for the order.
🚫 Products not eligible for the right of withdrawal
In accordance with current regulations, the right of withdrawal does not apply to, in particular:
Digital content
- PDF patterns
- Digital guides (e.g., morphology guide)
- Digital magazine L'Œil Fauve
- Digital lookbooks
when their provision began immediately after purchase with the express agreement of the customer and waiver of the right of withdrawal.
Personalized products or made to order
- Cut fabrics made to order
- Products manufactured or prepared according to your specifications
❓ Frequently Asked Questions
Can I return part of my order?
Yes, each product is processed individually according to its eligibility for the right of withdrawal.
When will I receive my refund?
Within a maximum of 14 days after receipt of your request or returned products.
Can I exchange a product?
Yes, you can contact our customer service to arrange an exchange, subject to availability.
For any questions: contact our customer service at service-client@maison-fauve.com (Monday to Friday 9 AM to 5 PM).
